We have just completed an independent* client satisfaction survey for CredAble Provider DD Payroll Services.
DD Payroll services provides a range of Payroll solutions for disabled people who employ their own personal support, typically those in receipt of a Direct Payment or a Personal Budget.
The survey returned some great satisfaction rates, illustrated easily by the headline figure of 9/10. Customers were asked to rate their overall satisfaction of the Payroll company on a scale of 1 – 10, where 1 is Awful and 10 is Brilliant. The average score of all customers that replied was dead on 9 out of 10.
Other headline rates included:
- 60% of clients have been using the service for more than 3 years
- 74% found DD Payroll Very Good at processing payments on time (19% Good)
- 59% Rated their ability to make contact with Payroll Very Good (26% Good)
- 59% found Payroll Very Good at responding to feedback / enquires (24% Good)
- 67% rated their accuracy as Very Good (19% Good)
- 73% rated politeness of staff Very Good (17% Good)
- 87% of client would definitely recommend DD Payroll Services to a friend (8% Would consider it)
We also collected comments from customers and received feedback such as:
“A very positive experience, especially after the disaster of my first payroll provider – Thank you for doing a great job”
“I am very pleased with DD Payroll because when I started I did not understand and I feel they take away all the pressure of paying carers and make you feel like you’re doing a good job.”
“Always good, prompt service. All call backs made on time! Good service keep it up! Thank you”
“They give me excellent service. I ring or leave a voicemail for them with the hours of my daughters P.A work and they always text me back the next day with the payment I have to pay. If I ring for advice they are very helpful and I trust them”
“DD Payroll were very informative when we first started with them. As our monies are paid through local authority details were quite complex. They answered all our questions and re-assured us.”
The survey is still open and, as CredAble Providers, DD Payroll has made a commitment to be open to all customer feedback and use this to shape and improve their business through comments and suggestions made by customers.
*DD Payroll Services and CredAbility are both organisations related to Charity Disability Direct. The satisfaction survey was conducted with complete professionalism and treated as a fully independent exercise. No client data was shared between the two organisations and no input in the feedback mechanism was had by DD Payroll or Disability Direct Staff.
The above results are based on 100% of all feedback received to date
Following an extensive piece of work to improve accessibility across its 3 sites, Sheffield Industrial museum now welcome the Access Card in order to encourage disabled people to use their accessible services and enjoy some of the rich culture and history of the ‘Steel City’.
The key aim of the Access all Areas project has been to investigate the particular issues posed by industrial museums and heritage sites for visitors with disabilities, to identify solutions where possible and to share our findings widely across the museums sector.
Access Card Holders will now be eligible to concessionary rates as well as free companion entry for those guests that require support. For more information visit the SIMT websites Accessibility Pages http://www.simt.co.uk/accessibility
Open Doors Open Minds
If you want to find out more, the Trust are hosting a conference called Open Doors Open Minds on the 22nd of September where there will be sharing the ups and downs of their journey toward access. We will be there on the day to share more information with you about the Access Card.
Derby County Disabled Supporters Club are offering a limited number of their members a free Access Card.
The supporters club work very closely with Derby County FC on their offer for disabled people and together with the Access Card we are all working to ease access to the sport
Membership of the supporters club is currently free meaning that members old and new can apply for this special offer.
Tim Rees is chair of the Derby County Disabled Supports Club and a card holder himself:
What Martin and his team have created at CredAbility is fantastic and is a definite bonus for all Disabled people. Not only is it a safe and secure way of providing proof it also gives Disabled people information about accessible venues and businesses around Derby and the UK, plus it saves you money too.
As Chairman of Derby County Disabled Supporters Club we have been behind this initiative from the start, and we’re really pleased to see that DCFC and other Disabled friendly businesses are coming on board. If you’re a Rams fan there’s even better news when you join the DCDSC for FREE we are giving away a FREE CredAbility Card. However, we do only have a limited number of the cards available so I encourage you to download your DCDSC membership form and send it to us ASAP. With FREE Membership and a FREE CredAbility Card it’s definitely a Win- Win, which is what we hope Derby County’s season will be Look forward to seeing you at our next DCDSC Social – Take care”
Tim Rees Chairman – DCDSC
Emma Drury, the DCFC Disabled and Junior Members Administrator says
Derby County are continually striving to provide a high level of customer service and are very proud to promote and support the Access Card Scheme.
This card will enable disabled supporters to communicate with us discreetly and efficiently, regarding any support/requirements they may need, without having to go into too much detail.
The iPro Stadium offers great accessible facilities and services for disabled supporters and it is very important to us that our disabled supporters have a great match day experience and are able to enjoy everything we have to offer”
We recently exhibited at Disability Directs Do What You Want: Live! in Nottingham and had a star come out to help us promote the Card!
Read a Guest Blog about the Access Card written by Martin for the Independent Living Website.
Nottinghamshire County Council has now closed new applications to its Disabled Peoples ID Card Scheme.
The Councils scheme originally came about thanks to Arnold Resident Terry Gallagher. Mr Gallagher has hidden impairments which mean that whilst he may not look like a disabled person he does require the use of accessible facilities.
Early last year the Council met with Social Enterprise Nimbus; a disability related consultancy. Nimbus were developing a new Card for disabled people which actually addressed the individual needs of a person and could be used in conjunction with organisations that required evidence or wanted to promote special offers to Disabled People. The Access Card was warmly received by Terry and Paul McKay Service Director at Nottinghamshire County Council:
We were the first local authority to introduce a disabled identification card when Terry approached us with the idea back in 2008. We hope that our existing card users will take advantage of the initial offer period and will enjoy the additional benefits the new scheme will provide.”
Mr Gallagher has now replaced his Council Issued Card for the new Access Card:
Martin Austin, Managing Director of Nimbus says;
The Access Card scheme is about much more than just saying ‘I’m Disabled’. It’s a third party assessment of a persons legal protection under the equality act and a tool for quickly telling organisations about the support you need without the potential embarrassment of going into lots of detail about medical conditions.”
The cards usual cost is £15 for 3 years but Nottinghamshire County Council have negotiated a half term offer lasting until the 17th July.
You can find out more about the card by visiting the website www.credability.uk.com/access-card or coming down to the Do What You Want: Live event at Nottingham Conference Centre on the 16th July from 10am where the Access Card will be hosting a stand and can help with your application.
For more information call Disability Direct Nottingham on 0115 958 3948
QUAD in Derby becomes the first organisation to integrate the Access Card into their booking process for disabled visitors.
QUAD provides a range of cinema and arts based facilities and also includes a great little cafe in the City Centre. Facilities and services for disabled guests have always been a priority for the CredAble organisation:
“Our main aim at QUAD has always been to make art and film accessible to all and we are always looking for ways to create these opportunities for all of our visitors. We are really proud to be a CredAble provider and really excited to be part of launching the Access card scheme in Derby. Working together with other organisations in the city and with the support of CredAbility will enable us to provide a broad, honest and transparent approach to accessibility and ensure that all visitors feel welcome to enjoy the great facilities we have on offer here at QUAD.”
Becky Caffrey, Acting Head of Visitor Services.
The Access Card will now entitle all Card Holders to a discounted ticket for all cinema screenings, and, for those who require the support of another person to access the cinema, a free ticket for a guest to provide the customer with support in accessing a screening can be booked by visiting QUAD. Card Holders should also look out for other opportunities and CredAble Organisations in the City and beyond.
QUAD may be the first but expect to see more soon. A working group in Derby has come together to work on a consistent approach across a number of organisations. Derby Theatre, DeDA, Derby Live, Derby Museums and Derby Tourist Information are all working together on utilising the Access Card.
Martin Austin, Managing Director of Nimbus Disability Consultancy and creator of the Access Card was involved in a Question Panel with leaders in the Ticketing Industry last week discussing the integration of the Access Card at a much more national level such as accessing tickets and access to live music events and the theatre.
“When we first developed the Card it was with intention of simplifying things for disabled people. There are so many different schemes and ways of evidencing disability at the moment that its not just confusing for customers – its confusing for providers too.”
16th July | 10 – 4
Nottingham Conference Centre
Do What You Want Live Nottingham
Guest Star Coronation Streets ‘Dev’
Its that time again where we bring our CredAble Providers directly to you along with a wide range of other organisations and services.
This time we’re going to be in Nottingham, based in CredAble Providers conference Facilities at the Nottingham Conference Centre.
We will be joined by some of our great CredAble Providers included in the 100 organisations in attendance:
and obviously this years hosts Disability Direct Nottingham
Be sure to look out for stalls with the CredAbility Symbol.
The Access Card
CredAbility will also be there to publicise our Access Card: This new card is a form of evidencing the needs we have as disabled people and using the icons on the card to quickly let providers know the kind of adjustments they need to make.
This varies from free PA Tickets at events and Theatres, to urgent access to a toilet, to access to a special offer. The good news is that thanks to Nottinghamshire County Council we have a limited time offer of half price leading up to the event. Thats a Card for 3 years for just £7.50.
You can complete your application online at http://credability.uk.com/access-card/
If you want to arrange time on the 16th to have help with your Card Application get in touch; email firstname.lastname@example.org, or speak to Greg / Martin on 01332 404040 and ask for a time slot
If you have any questions about the event or accessibility please contact Disability Direct on 0115 958 3948
Some pictures from 2013
We’re pleased to welcome Derby Museums as one of the most recent recipients of two awards: CredAble Provider and CredAble Access. Both awards cover Derby Silk Mill Museum and Derby Museum and Art Gallery and The CredAble Provider award applies to Pickfords House.
This is a really good example of how the different awards split; Pickfords House, by its very nature can not and will not be accessible for all visitors, but the team at Derby Museums will make sure that the visitor attraction is as accessible as possible.
We were really pleased to be able to present the award following a truly unique exploration into how disabled peoples existence resonates, or not, in the annals of history and museum collections. Shortlisted for The Observer Ethical awards: the Cabinet of Curiosities Show by Matt Fraser pictured above to the left of Martin, was a one off master piece of collaboration between disabled people and museum curators across the UK thanks to work from Leicester University.
The image below also shows MD of Nimbus and CredAbility Martin involved in a post show Q&A panel with Matt.
Derby Theatre are our most recent recipients of not one but two CredAbility Awards; one for their commitment to quality for disabled customers and one for their accessibility. We were lucky enought to time the award to coincide with Warwick Davis and co touring the first Production from the Reduced Height Theatre Company.
Warwick was also really impressed with the Access Card which will now be accepted by Derby Theatre amongst a growing number of other organisations. He said that the card will have a good impact on the way way that little people are able to access goods and services as disability is about much more that just wheelchairs..